911 Audio of Taylor Frankie Paul’s Recent Domestic Violence Case Released as Caller Says There Are Injuries: ‘I Can’t Have That Happen’

Draper, Utah, police released a 911 call from its domestic violence investigation into Taylor Frankie Paul and Dakota Mortensen on Thursday, April 16.

In February, the Draper City Police Department opened a domestic assault investigation into the Secret Lives of Mormon Wives star, 31, and her ex-boyfriend, 33, after Mortensen’s friend called to report that Mortensen had “been the victim of a domestic violence assault by an ex-girlfriend at her Draper residence,” per a police report obtained by PEOPLE.

“[Mortensen]’s got scratch marks on his neck,” Mortensen’s friend said to the 911 operator on Feb. 23. “He’s been trying to protect her, essentially because he doesn’t want her to get in trouble — but it’s going on too long and too far.”

During the call, Mortensen’s friend told the 911 operator that he had “found out” about their alleged altercations after he saw scratches on Mortensen’s neck

“I’m like, ‘Dude, what happened to your neck?’ He said, ‘Don’t worry about it,’ ” said Mortensen’s friend on the call. “I’m like, ‘No, no — like, that’s an actual scratch. Who’d you get that from?’ So then I got the whole story out of him.”

“[Mortensen]’s mentally kind of just numbed out right now and not acting the same, and I can’t have that happen to him anymore,” the friend added to the operator. “It’s bad.”

During the investigation, both Mortensen and Paul, who share 2-year-old son Ever, claimed that there were multiple instances when the other acted violently, submitting photographs of bruises and scratches from alleged altercations and text messages of their conversations.

After reviewing the case, the Salt Lake County District Attorney’s Office and the Draper City Prosecutor have declined to file charges against Paul, citing insufficient evidence to prove allegations beyond a reasonable doubt.

Separately, the West Jordan Police Department opened a domestic violence case involving Paul and Mortensen in February. A spokesperson said that Mortensen contacted police at the end of February and spoke to police in March as part of the investigation.

The spokesperson also said that Mortensen had submitted a video, which police believed was dated to “early-to-mid 2024,” but declined to share further details amid the ongoing investigation. The Salt Lake County District Attorney’s Office also reviewed evidence from West Jordan before declining to file charges.

Amid the police investigations, Mortensen filed for a protective order against Paul on March 19. Paul filed for a protective order of her own against Mortensen on April 7, alleging that he has had a “pattern of abusive conduct and coercive control” in their relationship, detailing several incidents during which he allegedly acted violently toward her and including photos of injuries from her alleged altercations with Mortensen.

During an April 7 hearing, a judge granted Mortensen custody of their son, with up to eight hours per week of visitation for Paul supervised by a paid supervisor or someone vetted by the guardian ad litem. The arrangement is in effect until the pair’s next hearing on April 30, when the judge will review their competing protective orders.

Paul was previously arrested in 2023 for an alleged domestic violence incident with Mortensen and accused of throwing metal chairs at Mortensen while her then-5-year-old daughter, Indy, was in the room. Though the arrest took place in 2023, the case faced new scrutiny in March after a video of the altercation — showing her yelling, putting Mortensen in a headlock and throwing chairs at him while a child could be heard crying — was published by TMZ.

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Hours after the video was released, ABC called off Paul’s already-filmed season of The Bachelorette days before its scheduled premiere.

In a statement shared after ABC announced its decision, a spokesperson for Paul said the reality TV star was “grateful” to the network for its “support as she prioritizes her family’s safety and security.”

“After years of silently suffering extensive mental and physical abuse as well as threats of retaliation, Taylor is finally gaining the strength to face her accuser and taking steps to ensure that she and her children are protected from any further harm,” the spokesperson continued.

“There are too many women who are suffering in silence as they survive aggressive, jealous ex-partners who refuse to let them move on with their lives,” it read. “Taylor has remained silent out of fear of further abuse, retaliation and public shaming. She is currently exploring all of her options, seeking support, and preparing to own and share her story.”

In a statement to PEOPLE responding to Paul, Mortensen said, “As anyone who has seen the video will understand, this is a deeply upsetting situation. I am, unfortunately, used to these baseless claims about me and our relationship, which I categorically deny. I am focusing on our son and his safety, and hope that Taylor will do the same.”

Amid the news of Paul’s latest domestic violence cases, multiple sources also told PEOPLE in mid-March that filming had halted for Mormon Wives after cast members of the Hulu reality TV show refused to work with Paul.

If you are experiencing domestic violence, call the National Domestic Violence Hotline at 1-800-799-7233, or go to thehotline.org. All calls are toll-free and confidential. The hotline is available 24/7 in more than 170 languages.